Contact

Get in Touch with Jooce

We're here to help! Whether you have a question, need support, or want to share feedback, our team is ready to assist you.

Send Us a Message

Fill out the form below and we'll get back to you within 24-48 hours.

Contact Information

Get in touch with our dedicated customer support.

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Email Us

contact@jooce.store

Response time: 24-48 hours

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Call Us

+971 4 880 3206

Business Hours (GST):
Monday to Thursday: 10:00 AM - 5:00 PM

How Can We Help You

Products arrive safely

Order Support

  • Track your order
  • Modify shipping address
  • Order status inquiries
  • Delivery questions
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Returns & Exchanges

  • Initiate a return
  • Product defects or damage
  • Warranty claims
  • Refund status
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Product Information

  • Product recommendations
  • Usage instructions
  • Compatibility questions
  • Bulk orders
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General Inquiries

  • Partnership opportunities
  • Press and media
  • Feedback and suggestions
  • Other questions

Quick Answers

Check your email for tracking information sent when your order shipped. Processing takes 3-5 days, delivery 24-34 days.

Email us first - do not ship returns without authorization. See ourย Refund Policyย for complete details.

1-year limited warranty on manufacturing defects and breakage. See Terms of Service for full details.

Yes! We ship to USA, Canada, UK, Australia, France, Belgium, Germany, Spain, Italy, and Portugal.

3-5 business days processing + 24-34 business days delivery = 27-39 total business days.

Yes, within 24 hours of placing your order if it hasn't shipped yet. Contact us immediately.

Expected Response Times

๐Ÿ“ง Email

24-48 hours

๐Ÿ“ž Phone

Immediate

๐ŸŽ„ Peak Seasons

Up to 72 hours

We respond to all inquiries in the order received.